PENGUKURAN KUALITAS LAYANAN DIGITAL LIBRARY TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE LIBQUAL (Studi Kasus: Perpustakaan Badan Pusat Statistik Provinsi Riau)
DOI:
https://doi.org/10.24014/rmsi.v2i2.2606Abstract
Badan Pusat Statistict Librarys (BPS) of Riau Province has been using the system digilib since 2012 as a service for visitors to facilitate getting publications sought. However there are still some constraints on the system such as the length of the visitor searching for data and incomplete data that is causing the viewer does not get the data sought. The aim of this study was to determine the quality of the Digital Library for user satisfaction in BPS Library Riau Province In this study to measure the quality of service using Libqual method introduced by ARL (Association: Research Libraries), which consists of three dimensions namely Affect of service, Controll Information and Library As Place. Sampling technique used is accidental sampling is sampling technique by accident, anyone who by chance met the researchers can be used as a sample, if it is deemed that the person who happened to be found suitable as a data source. Questionnaires were distributed as many as 70 copies. From the research is that the overall quality of service digilib already have good quality with an average value of 3.59 Perceptions and expectations of 2.87 minimum. However, there is still a gap GAP for hope in one's ideals.Downloads
Published
Issue
Section
License
INFORMATION FOR RMSI JOURNAL AUTHORS
Jurnal Ilmiah Rekayasa Manajemen dan Sistem Informasi The journal is published twice a year, in February and August, under the Department of Information Systems at UIN SUSKA RIAU
The Purpose of Jurnal Ilmiah Rekayasa Manajemen dan Sistem Informasi iis to provide a platform for publishing research results from various parties and to accommodate various fields of science.
Jurnal Ilmiah Rekayasa Manajemen dan Sistem Informasi accepts articles that have not been previously published.
The Language used in Jurnal Ilmiah Rekayasa Manajemen dan Sistem Informasi is English and Indonesian
The Guidelines for Authors The manuscript must follow the format/template provided by the editor. All instructions regarding font and size for the title, author's name, affiliation, email, abstract, keywords, content, and references are outlined in the template. The template can be downloaded on the The website .
"The Submission of Manuscripts in softcopy can be sent through a website in the form of a file with the .docx extension (xxxxxx.docx) and NOT in the form of a Portable Document File (PDF). The editor has the right to edit the manuscript for the purpose of improvement and layout setting, without changing the essence of the writing. For significant improvements, the editor will request correction from the author.
The Review will be conducted for all incoming manuscripts. The results of the review will be communicated to each author within 1 (one) month from the submission of the manuscript to the editor.
"The Copyright and Originality of each paper/article to be published will be requested from all authors by including a "Statement Letter Form".
