ANALISIS KUALITAS LAYANAN SISTEM INFORMASI OPEN BIBLIO MENGGUNAKAN METODE LIBQUAL+
DOI:
https://doi.org/10.24014/rmsi.v6i1.8971Abstract
Sistem Informasi Open Biblio berperan sangat penting dalam otomasi Perpustakaan UIN SUSKA Riau guna meningkatkan kualitas layanan kepada pengunjung. Layanan dari sistem Open Biblio yang digunakan oleh pengunjung Perpustakaan UIN SUSKA Riau yaitu OPAC (Online Public Access Catalog) dan Sirkulasi. Akan tetapi masih ditemukan beberapa kendala terkait layanan sistem Open Biblio di Pepustakaan UIN SUSKA Riau, seperti ketidak akuratan data pada OPAC, informasi koleksi kurang update dan kurangnya fasilitas komputer sehingga mengahambat pengunjung untuk melakukan akses informasi. Tujuan dari penelitian ini adalah untuk mengetahui kualitas layanan sistem informasi Open Biblio di Perpustakaan UIN SUSKA Riau berdasarkan kepuasan pengguna. Analisis dilakukan dengan menggunakan metode LibQUAL+ dengan indikator Affect of Service, Information dan Library as Place. Berdasarkan analisis skor Adequacy Gap (AG) menunjukkan skor positif 0.32, berarti bahwa layanan yang diberikan telah memenuhi harapan minimum pengunjung “cukup puas” terhadap layanan yang diterimanya. Sedangkan skor Superiority Gap (SG) menunjukkan skor negatif -1,42, berarti menunjukkan bahwa kualitas layanan sistem informasi Open Biblio dinilai “baik”, berada pada “batas toleransi / zone of tolerance”, dimana kualitas layanan berada diantara tingkat harapan minimum dan harapan ideal (desired).Downloads
Published
Issue
Section
License
INFORMATION FOR RMSI JOURNAL AUTHORS
Jurnal Ilmiah Rekayasa Manajemen dan Sistem Informasi The journal is published twice a year, in February and August, under the Department of Information Systems at UIN SUSKA RIAU
The Purpose of Jurnal Ilmiah Rekayasa Manajemen dan Sistem Informasi iis to provide a platform for publishing research results from various parties and to accommodate various fields of science.
Jurnal Ilmiah Rekayasa Manajemen dan Sistem Informasi accepts articles that have not been previously published.
The Language used in Jurnal Ilmiah Rekayasa Manajemen dan Sistem Informasi is English and Indonesian
The Guidelines for Authors The manuscript must follow the format/template provided by the editor. All instructions regarding font and size for the title, author's name, affiliation, email, abstract, keywords, content, and references are outlined in the template. The template can be downloaded on the The website .
"The Submission of Manuscripts in softcopy can be sent through a website in the form of a file with the .docx extension (xxxxxx.docx) and NOT in the form of a Portable Document File (PDF). The editor has the right to edit the manuscript for the purpose of improvement and layout setting, without changing the essence of the writing. For significant improvements, the editor will request correction from the author.
The Review will be conducted for all incoming manuscripts. The results of the review will be communicated to each author within 1 (one) month from the submission of the manuscript to the editor.
"The Copyright and Originality of each paper/article to be published will be requested from all authors by including a "Statement Letter Form".
