Integrating of Quality Function Deployment for Product Design and Development of Portable Shopping Trolley
Abstract
To compete internationally, it is not enough just building a product. Today, customers have a lot of choice to choose one product. Due to this condition, manufacturers need to create a product that satisfy or exceed customers’ needs and expectation. Quality Function Deployment (QFD) is a unique tool that helps a company to plan and design products to meet customers’ needs. QFD is a structured method for product planning that helps a product project team to represent the customers’ needs and then evaluate how and whether the company can meet these needs. The study in this paper presents an implementation of Quality Function Deployment in product design and development phases for developing Portable Shopping Trolley. Three design concepts are built to get the best concept that fulfill customers’ needs and expectation. The result will be presented in drawing and final specification.Keywords : Product Design and Development, Quality Function Deployment, Portable ShoppingTrolley
References
Cristiano, John J, dkk “ Customer-Driven Product Development Through Quality Function Deployment in the U.S and Japan”., Journal Production Innovation Management., 2000
Griffin, Abbie dan Hauser, John R., “The Voice of Customer”., International Journal of Marketing Science., 1993
Rawabdeh Ibrahim, dkk., “Design and Development of a New Quality Function DeploymentSoftware Tool”., International Conference - Grand Hotel - Rimini – Italy - Sept. 5th-7th, 2001
Delgado, D.J dan Aspinwall, E.M., “QFD Methodology and Practical Applications-A Review”., Proceedings of the Ninth Annual Postgraduate Research Symposium, School of Engineering, The University of Birmingham., 2003
Akao, Yoji. “Quality Function Deployment: Integrating Customer Requirement into Product Design”. Oregon: Productivity Press. 1998
Cohen, Lou. 1995. “Quality Function Deployment, How to Make QFD Work for You”. Massachussetts: Addison Wesley Publishing Company.
Day, Ronald G. 1993. Quality Function Deployment : Linking a Company with Its Customers. Milwaukee, Wilconsin: ASQC Quality Press
Heizer, Jay and Render, Barry “Operation Management” Ninth Edition Prentice Hall 2008.
Ulrich, Karl T dan Eppinger, StevenD., “Product Design and Development” fifth edition., Mc-Graw Hill., 2008
Widodo, Imam Djati., “Perencanaan dan Pengembangan Produk” UII Press 2009
Sullivan, L., “Quality Function Deployment”, Quality Progress, June 1986
Chan, L. K. and Wu, M. L., 2002b, Quality function deployment: A literature review, European Journal of Operational Research, 143(2002), 463-497
Govers, C.P.M., 1996, What and how about quality function deployment (QFD), International Journal of Production Economics, 46-47(1996), 575-585
Owlia, M.S. and Aspinwall, E.M., 1998, Application of quality function deployment for the improvement of quality in an engineering department, European Journal of Engineering Education, 23(1), 105-115
Zairi, M. and Youssef, M. A., 1995, Quality function deployment – A main pillar for successful total quality management and product development, Journal of Quality and Reliability Management, 12(6), 9-23
