Academic Information Service Chatbot Using HMM and AIML
DOI:
https://doi.org/10.24014/coreit.v8i2.19638Abstract
UIN Suska Riau campus led to an escalation amount of data and information that must be maintained, such as academic information. UIN Suska Riau is responsible for managing and providing academic information to students and other academic communities. We can ask the Customer Care Center (C3) in Academic System or come directly to the PTIPD UIN Suska Riau office for academic questions. There still has limitations to serving existing questions submitted through C3 because officers can only serve during working hours both online and offline. Chatbots can be used to support the work of C3 officers in serving the questions asked. This system is built based on Named Entity Recognition (NER) using Artificial Intelligence Markup Language (AIML). We perform NER analysis using HMM. This study uses the contents of the academic manual as a base knowledge with 150 categories of questions and 30 answers that produce an accuracy of 55%.References
E. D. Liddy, “Natural Language Processing. In Encyclopedia of Library and Information Science,” Encyclopedia of Library and Information Science. 2001.
D. Christianto, E. Siswanto, and R. Chaniago, “Penggunaan Named Entity Recognition dan Artificial Intelligence Markup Language untuk Penerapan Chatbot Berbasis Teks,” J. Telemat., 2016.
S. Morwal, “Named Entity Recognition using Hidden Markov Model (HMM),” Int. J. Nat. Lang. Comput., 2012.
E. Marsh and D. Perzanowski, “MUC-7 Evaluation of IE Technology: Overview of Results,” in Proceedings of the Seventh Message Understanding Conference (MUC-7), 1998.
H. Henderson, “Artificial intelligence : mirrors for the mind.” Chelsea House, New York NY, 2007.
B. Abu Shawar and E. Atwell, “Chatbots: are they really useful?,” LDV-Forum Zeitschrift für Comput. und Sprachtechnologie, 2007.
L. R. Rabiner, “A Tutorial on Hidden Markov Models and Selected Applications in Speech Recognition,” Proc. IEEE, 1989.
A. F. Wicaksono and P. Ayu, “HMM Based Part-of-Speech Tagger for Bahasa Indonesia,” in Prooceedings of 4th International MALINDO (Malay and Indonesian Language) Workshop, 2010.
Downloads
Published
Issue
Section
License
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to CoreIT journal and published by Informatics Engineering Department Universitas Islam Negeri Sultan Syarif Kasim Riau as publisher of the journal.
Authors who publish with this journal agree to the following terms:
Authors automatically transfer the copyright to the journal and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike (CC BY SA) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate permission for non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
