Analysis of Community Satisfaction with the Use of Electric Motorbikes in the City of South Surabaya
DOI:
https://doi.org/10.24014/sitekin.v20i2.21373Abstract
Mode of transportation is one of the basic human needs in carrying out an activity. Transportation consists of land, sea and air transportation. The development of modern transportation can be viewed from several aspects, such as quality, effectiveness and efficiency for its users, especially the millennial generation. One of the modern transportation today is an electric motorcycle. The development of electric motorcycles in Indonesia is not as fast as the development of conventional motorcycles. Electric motorcycles that are currently developing need to be analyzed to determine the level of consumer satisfaction. Analysis of the level of customer satisfaction can be done using the method. By knowing the analysis of the Kano method, improvements or evaluations can be made for developers of relevant electric motors in the future. Test analysis was carried out by conducting a survey of electric motorcycle users in the Surabaya area. Based on the analysis of the results of Kano's research that has been done, it can be seen that there is a need for an increase in electric motorbikes. This shows that with an increase in electric motorbikes, people's satisfaction with the use of electric motorbikes will increase.
References
Akbar, Syahrul, MNM (2013). Development of Blender 3d-Based Learning Media in the Subject of Electric Motor Installation in Vocational High Schools (SMK). Journal of Chemical Information and Modeling, 53(9), 1689–1699.
Arianie, GP, & Puspitasari, NB (2017). Increasing Company Resource Efficiency And Effectiveness (Case Study: Qiscus Pte Ltd). 12(3), 189–196.
Brotodewo, N. (2010). Assessment of Sustainable Transportation Indicators in Metropolitan Areas in Indonesia. Journal of Regional and City Planning, 21(3), 165–182.
Kwanto, R., & Arliansyah, J. (2016). Analysis of the Selection of Public Transportation Modes Between Conventional Public Transportation and Online Public Transportation in the City of Palembang. Cantilever, 5(2). https://doi.org/10.35139/cantilever.v5i2.41
Miro, F. (2016). Analysis of Public Transportation Mode Choices for the Padang – Jakarta Route Using the Stated Preference Method. Journal of Regional and City Planning, 27(1), 25–33. https://doi.org/10.5614/jrcp.2016.27.1.3
Mustakim, A., Anggraeni, SK, & Sirajuddin. (2017). Service Quality Analysis Using The KANO Method Based On SERVQUAL Dimensions At PT. AKR. Industrial Engineering Journal, 6.
Prasastono, N., & Pradapa, SY (2017). Product Quality and Service Quality on Consumer Satisfaction Kentucky Fried Chicken Semarang Candi. D3 Hospitality Study Program, Tourism Diploma Program at Stikubank University Semarang Abstract, XI, 13–23.
Rangkuti, MS, & Sugiri, A. (2014). Case Study On The Characteristics Of Personal And Public Transport Mode Cases: Travel Diary To Undip Tembalang Mulya Syouf. Pwk Engineering Journal, 3(4), 880–889.
Sidjib, D. (2009). Analysis of Referencing Interests….. (Sidjib) 25. 25–34.
Suyadi, Sunarto, & Rachman, FN (2014). Design of Puter Ice Making Machine with Stirrer and Electric Motor Drive. Journal of Mechanical Engineering, 9(2), 41–46.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License
Copyright Notice
An author who publishes in the SITEKIN Journal agrees to the following terms:
- Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
- Author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgement of its initial publication in this journal.
- Author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).
Read more about the Creative Commons Attribution-ShareAlike 4.0 Licence here: https://creativecommons.org/licenses/by-sa/4.0/.
