APLIKASI MODEL KNOWLEDGE MANAGEMENT METRIK DALAM MENGUKUR PERANAN ICT DI PERGURUAN TINGGI NEGERI (STUDI KASUS : UIN SUSKA RIAU)
DOI:
https://doi.org/10.24014/sitekin.v11i2.752Keywords:
Peranan Information Communication and Technology (ICT), Model Knowledge Management Metrics, Menejemen Administrasi.Abstract
Peranan Information Communcation and Technology (ICT) dalam peningkatan kualitas pelayanan, efisiensi dan efektivitas dalam penggunaan dan pemanfaatan sumber daya manajemen menjadi salah satu kunci keberhasilan di Perguruan Tinggi. Model Knowledge Management (KM) Metrik dengan ke 33 indikator mencoba mengukur kesuksesan pelaksanaan strategi berdasarkan kemampuan problem solving dari perangkat menejemen organisasi baik dari menejemen tingkat atas maupun menengah. Peranan ICT juga didiskusikan dalam model ini. Guna melihat sejauh mana peranan ICT diterapkan dalam pengukuran kesuksesan strategi, maka sebuah studi kasus dilakukan dan dipelajari di UIN Suska Riau. Berdasarkan hasil analisis terhadap 36 pertanyaan dari kuisioner yang disebarkan kepada menejemen di UIN Suska diperoleh hasil bahwa peranan ICT terhadap keberhasilan organisasi tersebut adalah sebesar 43.7%. Bila dibandingkan dengan standarisasi KM Metrik Model hasil tersebut berada pada tingkatan Menengah (Cukup baik). Artinya masih diperlukan berbagai perbaikkan dan peningkatan pengelolaan menejemen administrasi di UIN Suska guna mencapai visi dan misinya untuk menjadi The World Class University.References
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